Maricar M.
Senior Customer Service Team Lead
Open to offersNew to PlatformAbout
Maricar M. is an accomplished customer service professional with over eight years of experience supporting international accounts. Most recently serving as Team Leader at KO Storage as of October 2025, Maricar managed high-volume global accounts and led a team to resolve complex escalations, emphasizing effective team leadership and complaint handling across diverse markets. Previous roles include Senior CSR at IQOR RMS Collect, Customer Service Representative at Genpact LLC, SME at Concentrix, and CSR at Convergys, all within the international customer service and technical support sectors. Maricar is dedicated to delivering exceptional client satisfaction through expert issue resolution and cross-market communication.
Experience
Team Leader
KO Storage · 2025 — PresentGuided a team within an international customer service setting, overseeing team leadership, complaint handling, and technical support tasks.Senior CSR
IQOR RMS Collect · 2024 — 2025Managed international customer service functions and addressed complaint handling for global accounts.Customer Service Representative
Genpact LLC · 2023 — 2024Supported customer service operations for diverse markets in an international environment.Customer Service Representative/SME
Concentrix · 2020 — 2023Handled client interactions and provided subject matter expertise in international customer service.Customer Service Representative
Convergys · 2018 — 2019Performed customer service tasks, focusing on bridging communication with clients in a global context.
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