Maricel H.

Maricel H. is a seasoned professional with over a decade of experience in customer support, administrative operations, and compliance. She has successfully developed and standardized workflows through SOP development, enhancing the efficiency of team processes. In her most recent role as a Data & Compliance Analyst at Exact Medicare, she maintained SOPs and documented onboarding, transition, and termination processes, supporting compliance and administrative functions. Her background also includes roles such as Customer Care Specialist at PlanetArt LLC, where she supported customer inquiries across Amazon Marketplace and other platforms, ensuring high levels of customer satisfaction. As a Contact Center Associate at RealPage Philippines Inc., she managed property leasing inquiries and coordinated property tours. Additionally, she honed her skills in CRM systems, communication platforms, and problem resolution. Maricel holds a Bachelor of Arts in English from West Negros University and is proficient in tools such as Google Workspace and Microsoft Office.