0 viewsTalent
MARICRIS C. — Mid-Level Retail Customer Service Specialist from Philippines

MARICRIS C.

Mid-Level Retail Customer Service Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Maricris C. is a proficient professional with a background primarily in the retail and sales domain. With experience at companies like IT Managers Inc., WNS, and TechMahindra, she has developed a strong foundation in client relations, customer service, and time management. Her professional journey includes roles that required the effective handling of customer complaints, managing orders, and providing booking assistance for hotels and flights, even under circumstances where original reservations couldn’t be fulfilled. She excels at resolving customer issues by conducting in-depth research to identify suitable solutions. Maricris honed her skills in systems like Salesforce, Webex, and GDS, enhancing her ability to deliver growth strategies. Her educational background includes a Bachelor of Secondary Education, Major in English, from ICCT Colleges Foundation Inc., which complements her comprehensive skill set in customer-focused roles.

Experience

  • IT MANAGER

    IT MANAGERS INC. · 2024 — Present
    Demonstrated expertise in addressing customer complaints, needs, and inquiries using strong consultative skills. Built client relationships while managing orders and providing support.
  • Sales Associate

    WNS · 2020 — 2023
    Provided professional assistance in booking hotels and flights. Assisted customers with alternative accommodations when original reservations could not be fulfilled, ensuring suitable options were available to enhance satisfaction.
  • Sales Associate

    TECHMAHINDRA · 2019 — 2020
    Managed incoming calls and customer service inquiries regarding products and promotions. Assessed customer needs to achieve satisfaction and resolve problems by clarifying issues and conducting in-depth research for appropriate solutions.

Skills & Expertise

Education

  • Bachelor of Secondary Education Major in English
    ICCT Colleges Foundation Inc. · 2014 — 2018
  • High School Diploma
    Malinao Ilaya Integrated National Highschool · 2008 — 2012

Interested in this professional?

Sign in as an employer to save this profile or invite MARICRIS C. to a job.

Sign in as an employer