Maricris C.

Maricris C. is a dedicated professional with a strong background in customer service and technical operations, boasting over 9 years of experience in these fields. As a Service Desk Dispatcher, Maricris excels in SLA Management, ensuring that service deadlines are met and critical connectivity issues are prioritized. She is skilled in managing high-volume ticket lifecycles and optimizing technician workloads and schedules. Her proficiency in professional and empathetic client communication is a key asset. Prior to this role, Maricris served as a Public School Teacher, where she developed and delivered curriculum-aligned lesson plans, facilitated parent-teacher conferences, and managed comprehensive student assessments. Her foundational expertise was further honed during her tenure as a Customer Service Representative, where she handled high-volume inbound calls and resolved complex inquiries with a high degree of product knowledge and professionalism. Maricris holds a Bachelor of Secondary Education from Abuyog Community College.