Marie F.
Junior Customer Service Specialist
Open to offersNew to PlatformAbout
Marie F. is an experienced Customer Service Representative and Account Manager with a history of delivering support in the logistics and home appliances sectors. At Diverse Logistics, she provided attentive client relationship management, handled shipment inquiries, coordinated warehouse operations, and processed documentation to ensure smooth delivery for clients including Electrolux Home Appliances. She excelled in resolving delivery and order-related issues through direct communication with internal teams and logistics partners. At VXI Global Holdings, Marie F. addressed customer queries and emphasized product specifications to enhance client satisfaction. Her academic background in aviation communication and involvement in student organizations further complement her proven expertise in handling order processing, documentation, and cross-team coordination within logistics and customer service environments.
Experience
Customer Service Representative
Diverse Logistics · 2024 — 2025Established strong client relationships by offering reliable logistics support. Responded to customer inquiries via calls and emails regarding shipment status, delivery options, and performance. Actively resolved issues related to delivery delays and documentation to enhance customer satisfaction. Provided customers with relevant information regarding shipment details and tracking to meet their needs.Outbound Team Assistant
Diverse Logistics · 2025 — 2025Processed and prepared house certificates of insurance to comply with shipment regulations. Managed warehouse item pickups and coordinated outbound schedules to ensure timely dispatch of goods. Maintained communication with shippers and warehouse personnel to verify pickup details and inventory status. Assisted in resolving outbound issues and documentation to facilitate efficient operations.Account Manager - Electrolux Home Appliances
Diverse Logistics · 2025 — 2025Oversaw customer accounts by managing order processes from booking through delivery. Contacted customers for scheduling appointments, confirming order specifics, and coordinating delivery times. Acted as the primary liaison among customers, shippers, and the regional manager, ensuring seamless operations. Addressed order-related problems by collaborating directly with internal teams and logistics partners.Customer Service Representative
VXI Global Holdings · 2023 — 2024Fostered strong client connections through attentive service and effective communication. Handled inquiries from customers via calls and emails to provide information on products and services. Enhanced customer satisfaction by promptly addressing issues in a professional manner, emphasizing product details to fulfill customer requirements.Human Resource Assistant
Nouss · 2022 — 2023Cultivated strong relationships with clients by delivering attentive support. Responded to customer inquiries regarding products and services via calls and emails. Improved customer satisfaction by swiftly resolving issues and articulating product specifications to align with client needs.
Skills & Expertise
Education
- Bachelor of Science in Aviation Communication, Major in Flight OperationsPhilippine State College of Aeronautics
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