Marie K.
Senior Funnel Builder
Open to offersNew to PlatformAbout
Marie Kristine F., residing in Quezon City, Philippines, is a seasoned professional with over a decade of experience in Customer Service and Operations leadership within the hospitality, distribution, and corporate sectors. She is recognized for her ability to lead teams, enhance operational efficiency, and address customer service issues. Currently, she works as a Funnel Builder/Strategist on a freelance basis, crafting high-converting sales funnels and performing data analysis to optimize marketing efforts. Her previous roles include a significant tenure as a Customer Service Team Leader and Agent at Fresh Express International LLC in Dubai, where she streamlined operations and strengthened client relationships. Earlier, at Globe International Distributor Center in the Philippines, she held positions in Business Development and Sales Administration, supporting business growth and managing sales operations. Marie Kristine holds a Bachelor of Science in Entrepreneurial Management from the Polytechnic University of the Philippines, further proving her strong foundation in business development and process improvement.
Experience
Funnel Builder/Strategist
Freelance · 2026 — PresentDesigned sales funnels customized for client requirements, incorporating landing pages, email sequences, and automation workflows. Performed A/B Testing and analyzed data to enhance funnel efficiency and conversion rates. Collaborated with marketing teams to align funnels with client objectives. Monitored and reported on funnel performance metrics to evaluate success and recognize improvement areas. Applied insights on customer behavior and purchasing processes to generate engaging content that boosts conversions.Customer Service Team Leader
Fresh Express International LLC – Dubai · 2021 — 2025Oversaw and mentored the customer service team to enhance performance and service standards. Ensured accuracy by monitoring team orders, reports, and operational workflows. Developed and executed procedures to manage automation of orders, thereby optimizing operations.Customer Service Agent
Fresh Express International LLC – Dubai · 2016 — 2021Managed a high volume of customer orders and coordinated delivery schedules efficiently. Addressed customer issues and fostered strong client relationships to ensure satisfaction.Business Development Officer
Globe International Distributor Center – Philippines · 2014 — 2016Executed competitor analysis and contributed to business growth strategies. Created marketing collateral and product documentation to support sales efforts.Sales Administration Officer-in-Charge
Globe International Distributor Center – Philippines · 2012 — 2014Directed sales administration operations and departmental procedures. Compiled reports, schedules, and policies to assist sales teams in their functions.
Skills & Expertise
Education
- Bachelor of Science in Entrepreneurial ManagementPolytechnic University of the Philippines