Marie C.

Managed over 200,000 monthly orders with a high accuracy rate across Shopify, Edamama, and direct customer channels while overseeing the entire fulfillment process including AWB, picklist, and packing lists. Verified waybills against order details to prevent inventory discrepancies, enhancing logistics coordination with warehouse teams. Addressed customer inquiries and escalations across platforms such as Shopee, TikTok, and Lazada, contributing to high satisfaction levels. Handled returns, refunds, and replacements while coordinating logistics with couriers to optimize processing time. Monitored shipments and prepared necessary documentation across multiple courier platforms, resolving courier-related issues promptly. Developed a standardized Google Sheets system for inventory tracking, consolidating stock data and streamlining audit processes. Provided support to warehouse operations by ensuring accuracy in labels and maintaining an organized packing area while assisting with purchase order identification and vendor documentation. Collaborated with relevant departments to complete purchase orders for distribution across branches and supported other office tasks for monitoring and stock management needs.

Utilized organizational and critical thinking abilities to maintain client records and data profiles while addressing immediate tasks such as client inquiries and concerns. Exhibited effective prioritization skills in resolving client issues. Managed client schedules and queries, processed various orders and requests, ensuring clear communication and effective time management. Engaged with clients through different channels, coordinating their concerns and project details to appropriate departments. Consistently maintained a positive, empathetic, and professional demeanor while interacting with clients.

Conducted psychological intake interviews to support care planning and coordination. Compiled assessment reports and developed case conceptualizations, showcasing technical writing and clinical analysis skills. Established rapport with patients experiencing emotional distress by employing recovery-oriented and culturally sensitive methods. Adapted to the online placement format during the pandemic while ensuring confidentiality, professionalism, and patient engagement.