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Mariel C. — Senior Customer Service and Back Office Support Specialist from Philippines

Mariel C.

Senior Customer Service and Back Office Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Mariel C. is a seasoned Customer Service and Back Office Support professional with over 11 years of experience enhancing communication, data entry, and record management across various industries. Most recently serving as a Document Scanning Specialist at DME Serve Solutions, she diligently reviewed documents for accuracy, ensuring data integrity for client accounts. Previously, at Dexcom, Mariel excelled as a Quality Control Specialist, maintaining accurate records to support product reliability. At HGS, she served as a Customer Service Representative, where she resolved billing and services inquiries with empathy. Her foundational experience at Pizza Hut Inc. further honed her service skills. Proficient in Microsoft Office, Google Suite, and various CRM systems, Mariel is adept in both administrative support and communication technologies, including Zoom and ChatGPT, making her a valuable asset to any team.

Experience

  • DOCUMENT SCANNING SPECIALIST

    DME Serve Solutions · 2022 — 2025
    Reviewed client documents for accuracy and completeness prior to processing, ensuring data integrity. Discrepancies were flagged and escalated to mitigate potential customer issues.

  • QUALITY CONTROL SPECIALIST

    Dexcom · 2019 — 2021
    Maintained detailed records of inspections and findings to ensure product reliability and foster customer trust. Quality issues were documented and communicated for resolution across teams.

  • CUSTOMER SERVICE REPRESENTATIVE

    HGS · 2014 — 2019
    Provided assistance to customers via phone, managing inquiries through email and chat related to billing, accounts, and services. Client issues were resolved with clarity and empathy.

  • SERVICE CREW

    Pizza Hut Inc. · 2009 — 2013
    Supported customers with dine-in, takeout, and phone orders during busy hours. Ensured cleanliness and sanitation in the dining area, adhering to brand standards.

Skills & Expertise

Customer ServiceData Entry SpecialistYouTube SpecialistCustomer Service RepresentativeCustomer Service and Admin Support

Education

  • Bachelor of Science in Business Administration Major in Marketing Management
    Our Lady of Fatima University · 2004 — 2013

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