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Marielle D. — Junior Customer Experience Specialist from United Arab Emirates

Marielle D.

Junior Customer Experience Specialist

United Arab Emirates 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Marielle V. is a dedicated professional with a strong background in customer service, looking to enhance guest experiences in dynamic environments. With prior experience at Lumiere Skin Clinic in Abu Dhabi as a Front Line Officer, she skillfully managed high call volumes, promoted services, processed billing, and resolved patient concerns in a fast-paced setting. Her employment history includes a leadership role as a Guest Experience Leader at Golden Arches Development Corporation, where she instructed on food preparation and hygiene practices while fostering a team-oriented atmosphere. As a Cashier at Savemore Grocery Store, Marielle effectively interacted with customers, processed transactions, and ensured compliance with company protocols. Her academic foundation in Office Administration with a focus on Customer Relations from Laguna State Polytechnic University further enhances her ability to deliver exemplary service. Fluent in English and Filipino, she adeptly communicates and maintains a professional demeanor to ensure customer satisfaction.

Experience

  • Guest Experience Leader - CREW CHIEF

    Golden Arches Development Corporation · 2022 — 2025
    Instructed staff on proper food preparation, customer service, and cleanliness procedures. Reinforced food handling and hygiene practices among team members. Fostered a positive, team-oriented work environment while keeping training guides and checklists accurate and up to date. Communicated trainee performance and training needs to supervisors.
  • Cashier (Part-time)

    Savemore Grocery Store · 2020 — 2021
    Welcomed customers and addressed basic inquiries to provide a friendly shopping experience. Processed returns or refunds according to store policies. Adhered to company rules, including dress code and transaction procedures. Accurately scanned items, processed payments in cash, card, or digital formats, and gave change.
  • Front Line Officer - Clinic Admin

    Lumiere Skin Clinic - Galleria Mall
    Provided standard customer service by warmly welcoming patients and addressing their needs to ensure a positive clinic experience. Handled high call volumes and multitasked effectively in a fast-paced environment while maintaining service quality. Engaged customers and supported sales by promoting clinic services and skincare products. Efficiently processed billing, payments, and insurance information, ensuring transparency and accuracy. Resolved patient concerns and complaints calmly to ensure satisfaction and retention.

Skills & Expertise

Education

  • Bachelor of Science in Office Administration
    Laguna State Polytechnic University · 2020 — 2024

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