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Marifaith O. — Junior Technical Support Representative from Philippines

Marifaith O.

Junior Technical Support Representative

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Marifaith T. is a dedicated and results-driven professional based in Cebu, Philippines, with a diverse background in customer service, technical support, healthcare account management, and data analysis. With over 1 year as a Technical Support Representative at Foundever, she adeptly assisted customers with technical issues, providing troubleshooting support through various communication channels. Her experience extends to a 2-year tenure in a Healthcare BPO account with CP360, where she handled healthcare-related inquiries and managed account benefits and claims with meticulous attention to data privacy compliance. In her role as a Data Analyst, Marifaith analyzed business operations through data organization and reporting, enhancing operational efficiency. Her expertise in Data Analysis, Microsoft Excel, and customer service excellence is underscored by her adaptability and commitment to quality outcomes. Marifaith completed her education with a Senior High School Diploma from Calero Integrated School.

Experience

  • Technical Support Representative

    Foundever
    Provided troubleshooting assistance for technical issues through phone, chat, and email. Diagnosed hardware, software, and connectivity problems, and guided customers with step-by-step solutions while ensuring customer satisfaction. Escalated complex concerns to relevant departments and maintained precise documentation of customer interactions.
  • Healthcare Customer Service Representative

    CP360
    Supported members with inquiries related to healthcare, benefits, and claims. Verified member and patient information while upholding confidentiality and compliance. Addressed customer concerns in a professional manner and provided accurate details regarding healthcare plans, ensuring a high-quality customer experience.
  • Data Analyst

    Company not specified
    Collected, organized, and analyzed data to enhance business operations and support decision-making. Ensured data integrity through regular audits and validation. Created reports based on analyzed data and identified trends to improve operational efficiency while collaborating with team members to maintain data quality.

Skills & Expertise

Education

  • Senior High School Diploma
    Calero Integrated School

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