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Marileifi B. — Mid-Level Bilingual Customer Service Specialist from Dominican Republic

Marileifi B.

Mid-Level Bilingual Customer Service Specialist

Dominican Republic 3-6 years
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About

Marileifi B. is a seasoned professional with a Bachelor’s Degree in Accounting from the Autonomous University of Santo Domingo, graduating cum laude in 2024. With expertise as a Bookkeeper, Bilingual Customer Service Specialist, and Virtual Assistant, Marileifi has demonstrated adaptability across various roles. At The Hello Team, she excelled as a Customer Service & Scheduling Coordinator, providing Virtual Administrative Support, managing data entry, and facilitating scheduling via email and phone, ensuring high client satisfaction. At Teleperformance, she honed her skills in Bilingual Billing Customer Service Support, processing refunds and managing invoices. Her role at El Progreso del Limón involved addressing client inquiries and providing product assistance in-person. Marileifi is proficient in CRM Platforms like Zendesk and HubSpot, and her technical capabilities extend to Quickbooks and Xero for managing payroll and account reconciliations.

Experience

  • Customer service & Scheduling Coordinator

    THE HELLO TEAM · 2022 — 2025
    Delivered virtual administrative support, including data entry and research for internal teams. Managed appointment scheduling through email and phone, and conducted follow-ups on client communications. Ensured client satisfaction by providing responsive customer service support.
  • Bilingual Billing Customer Service Support

    TELEPERFORMANCE · 2021 — 2022
    Offered non-voice support through email and chat. Handled refunds and managed pending invoices.
  • Customer Service Representative

    EL PROGRESO DEL LIMÓN · 2020 — 2021
    Supplied face-to-face customer service and addressed client concerns. Responded to inquiries, processed claims, and provided product assistance.

Skills & Expertise

Education

  • Bachelor's Degree in Accounting
    Autonomous University of Santo Domingo (UASD) · — — 2024

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