Marilin L.

Marilin L. is a seasoned Customer Service & Operations Manager with over five years of leadership experience in the technology and telecommunications sectors, primarily serving North America, Mexico, and Spain. She has led bilingual (English/Spanish) customer service teams of up to 23 associates at Amazon, achieving substantial operational improvements, such as increasing team performance by up to 30% through KPI tracking and root cause analysis. Recognized for excellent service quality, Marilin leveraged data analysis and process optimization tools, including Power BI and advanced MS Office, to enhance customer satisfaction and reduce escalations by 40%. Her background includes supporting technology products, managing cross-training programs, and executing Kaizen projects that drove improved adaptability and process documentation. Marilin holds a technical background in civil construction and is pursuing a bachelor’s in civil engineering.