Marilou D.
Senior Administrative and Software Support Specialist
Open to offersNew to PlatformAbout
Marilou M. is an accomplished Admin & Software Support professional with over 15 years in diverse sectors, including healthcare, telecommunications, real estate, logistics, and business operations. Her extensive experience in customer service and quality assurance allows her to excel in administrative coordination and process improvement. In her current role at Colabfloor in Queensland, Australia, Marilou manages daily scheduling, maintains accurate documentation, and coordinates team communications. Her past roles have seen her effectively handle customer inquiries and support patient appointment scheduling at Infinx Healthcare and provide quality assurance expertise at Miramed Philippines. Equipped with strong technical support skills, Marilou has also played vital roles in managing customer relations and quality analysis. Her educational background includes an Associate Diploma in Computer Programming from STI College-Ortigas-Cainta, further enhancing her proficiency in a highly technical and customer-focused environment.
Experience
Admin & Software Support
Colabfloor · 2026 — PresentOversee daily scheduling and calendar coordination to promote efficient workflows. Ensure the accuracy and confidentiality of maintained records and databases. Manage email communications and internal correspondence responses. Generate operational documentation and task logs for team reference. Organize and monitor pending tasks while providing reminders to colleagues. Develop Standard Operating Procedures (SOPs) to enhance operational consistency and streamline procedures. Recommend workflow improvements and automate repetitive tasks for efficiency. Facilitate communication of project updates and manage task progress to ensure accountability.Customer Service Support
Infinx Healthcare · 2024 — 2025Coordinate patient appointment scheduling, including confirmations and cancellations, to support operational efficiency. Liaise with healthcare providers to facilitate appointment management. Maintain provider calendar systems to avoid scheduling conflicts. Manage inbound and outbound calls related to patient appointments and inquiries. Provide patients with necessary instructions and follow-ups regarding appointments. Handle scheduling conflicts and urgent requests efficiently. Ensure accurate data entry in healthcare database systems regarding patient information and interactions.Quality Assurance Specialist
Miramed Philippines · 2022 — 2024Perform quality audits through call monitoring and documentation reviews across voice and non-voice accounts. Assess employee performance based on established quality standards and operational guidelines. Offer coaching and feedback to elevate team performance. Prepare and review quality assurance reports on a regular basis. Analyze productivity data to inform audit activities and performance tracking. Deliver quality feedback and performance summaries to team members and management, while assisting with process-related inquiries.Customer Service Advocate
GeBBS Healthcare Solutions · 2021 — 2022Facilitate transportation reservations for healthcare members and patients. Address customer inquiries regarding transport benefits and limitations. Collaborate with healthcare facilities to ensure accurate scheduling of transportation services. Maintain updated customer records and scheduling information. Resolve customer concerns by providing high-quality service in a professional manner.Technical Support Specialist
Alorica · 2018 — 2019Assist customers with inquiries related to billing, accounts, and service issues. Maintain accurate customer information and process requests related to service activations. Provide technical support and troubleshoot customer concerns while ensuring satisfaction through effective communication and resolution.
Skills & Expertise
Education
- Associate Diploma in Computer ProgrammingSTI College-Ortigas-Cainta · 2000 — 2003
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