Marilyn A.

Marilyn A., based in Mandaue City, Cebu, Philippines, is a detail-oriented professional with over four years of experience in the domains of customer service, workforce management, quality evaluation, and healthcare account support. She excels in operations and is adept at real-time monitoring, billing assistance, and order processing. Marilyn possesses a robust background in managing staffing, schedules, and performance to maintain service levels, as evidenced by her role as a Sr. Real-Time Management Specialist at Concentrix. Her tenure as a Quality Evaluator at the same company highlighted her skills in reviewing customer interactions for compliance and providing actionable feedback. Additionally, as a Customer Service Representative, she handled a diverse range of support tasks through multiple channels. Earlier, as a Branch Manager at R2 Group of Companies, she ensured healthcare account compliance and accuracy in billing processes. Marilyn holds a Bachelor of Science in Travel Management from Cebu Technological University and is recognized for achieving a 95%+ accuracy rate in order entry and billing support.