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MARINEL J. — Mid-Level Real Estate Virtual Assistant from Philippines

MARINEL J.

Mid-Level Real Estate Virtual Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Marinel Joy G. is a highly experienced General Real Estate Virtual Assistant based in the Philippines, with over 11 years dedicated to office administration and support. Her background includes managing documentation, record keeping, and email handling for industries such as real estate, construction, and customer service outsourcing. Marinel Joy G. provided administrative and document control support at a construction company in the UAE from 2015 to 2023, where she managed complex workflows, coordinated with clients and suppliers, and maintained compliant records. She is also trained in QuickBooks for bookkeeping and financial reporting. Her hands-on experience extends to real estate property management tasks like MLS listing management, transaction coordination, and CRM data entry, preparing her to assist agents and brokers in the US property market. Additionally, she has recent experience in the customer service sector, supporting a US car rental account by handling inbound calls and client eligibility verification.

Experience

  • Customer Service Support

    Concentrix Philippines · 2024 — 2025
    Managed inbound calls for a U.S.-based car rental reservation service, assisting customers with vehicle bookings, pricing inquiries, and policy clarifications. Verified customer eligibility based on U.S. state regulations and meticulously recorded customer information to finalize reservations, all while delivering professional service on American time zones.

  • Document Controller / Administrative Assistant

    Construction Company in UAE · 2015 — 2023
    Oversaw document workflows such as submittals, RFIs, and inspection requests, ensuring accuracy and prompt processing. Facilitated communication with clients, consultants, and suppliers, while tracking records through log sheets and maintaining organized filing systems. Monitored purchase orders and project data to ensure compliance, while keeping comprehensive documentation and communication logs for efficient follow-ups.

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