Marinel C.

Marinel C. has built a solid career in customer support, focusing notably on Technical Support and Live Chat Assistance. From January XX to August XX, Marinel served as a Technical Support Representative, adeptly assisting customers with their technical concerns via chat, email, and phone. She diagnosed and resolved both software and hardware issues, providing step-by-step troubleshooting guidance, which consistently resulted in high customer satisfaction. Prior to this role, from March XX to January XX, Marinel operated as a Live Chat Support Agent, where she managed multiple customer inquiries simultaneously, resolved complaints, and escalated complex issues whenever necessary. Her proficiency with CRM Tools like Zendesk and Freshdesk highlights her problem-solving ability and effective multitasking skills. Marinel holds a Bachelor of Science in Forestry from Negros Oriental State University, equipping her with foundational knowledge that complements her technical expertise.