Marinel O.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
Marinel O. is a skilled and dependable professional with extensive experience in customer support and virtual assistance. From 2024 to 2026, she served as a Blended Support (CSR) for Concentrix Company Philippines, specializing in international voice accounts. Her role included assisting customers with account concerns, healthcare, and pharmacy-related inquiries via inbound calls, ensuring high levels of customer satisfaction and empathy. Previously, from 2022 to 2023, she was an Advisor 1 (CSR), excelling in assisting customers with online orders and payments. Her dedication to effective communication and attention to detail is further demonstrated in her work as a Data Encoder & Virtual Assistant in the e-commerce sector from 2019 to 2022, where she ensured accuracy in data records and managed social media inquiries. With a Bachelor of Science degree in hospitality and restaurant management, her strong background in English, problem-solving, and digital marketing bolsters her ability to support business productivity efficiently.
Experience
Blended Support (CSR)
CONCENTRIX COMPANY PHILIPPINES · 2024 — 2026Assisted customers with inquiries regarding account concerns, order statuses, billing, appointments, and general questions. Provided support for healthcare and pharmacy-related inquiries through inbound calls, ensuring accurate information was shared while maintaining high levels of customer satisfaction. Effectively managed multiple tasks and navigated various systems while documenting interactions and resolutions. Collaborated with team leaders and support teams to address escalated cases.Advisor 1 (CSR)
null · 2022 — 2023Supported customers by assisting them with online orders, tracking, and payment-related issues. Addressed customer concerns efficiently over the phone while prioritizing exceptional customer satisfaction. Aided customers in navigating the website to complete purchases.Data encoder & Virtual assistant
CONCENTRIX COMPANY PHILIPPINES · 2019 — 2022Accurately encoded and maintained company records and databases while ensuring confidentiality and organization. Managed administrative tasks and efficiently organized files, documents, and reports. Handled social media inquiries and performed basic online tasks as necessary.
Skills & Expertise
Education
- Bachelor of Science in hospitality & restaurant managementOUR LADY OF FATIMA UNIVERSITY · 2013 — 2015
- Highschool GraduateMEYCAUAYAN COLLEGE · 2009 — 2013
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