Mariya M.
Mid-Level IT Support Specialist
Open to offersNew to PlatformAbout
Mariya M. is a dedicated IT Support Specialist based in Brixham, Devon, with substantial expertise in hardware diagnostics, networking, and Windows systems. She holds an HNC in Computing and Software Development and possesses Cisco networking certifications. Mariya's professional journey includes hands-on experience supporting users, repairing devices, and delivering top-notch customer service. Her current role as the owner of Mimi’s Art Designs involves leading business operations, managing client communications, and handling financial planning. Previously, she excelled as a Mobile Phone Technician at Imimimobile Ltd and Mobile B2B Partners Ltd, where she diagnosed and resolved mobile device issues, managed repair workflows, and supervised junior technicians. Mariya's educational background is further enriched by her certifications in Information Technology System Support and advanced mobile phone repair. Her technical skills encompass Windows Server fundamentals, TCP/IP networking, and proficiency in help desk systems.
Experience
Owner and Founder
Mimi’s Art Designs · 2024 — PresentOversaw all aspects of business operations from creative development to order completion. Maintained daily communication with clients, fostering high levels of satisfaction. Managed financial tasks including sales tracking and budget preparation. Acted as the primary point of contact for addressing various business challenges.Mobile Phone Technician
Imimimobile Ltd · 2016 — 2017Diagnosed hardware and software issues for a diverse array of mobile devices. Offered technical support and customer service through in-person interactions, email, and phone communication. Handled repair workflows alongside stock management and parts purchasing. Provided support and oversight to junior technicians. Utilized Zendesk and Linnworks for tracking repairs and customer inquiries.Mobile Phone Technician
Mobile B2B Partners Ltd · 2014 — 2015Executed diagnostics and repairs, performed software flashing, unlocking, and device configuration. Carried out component-level repairs along with quality assurance testing. Ensured technical accuracy while maintaining customer satisfaction.IT Support Work Experience
Carshalton College · 2012 — 2012Assisted in the maintenance, upgrades, and fault diagnosis of workstations. Investigated and resolved hardware failures, restoring systems to operational status. Conducted testing and facilitated user handovers post-repair.Business Owner
Cleanershine · 2009 — 2012Handled customer inquiries and scheduling while overseeing administrative tasks and invoicing. Cultivated essential customer service, communication, and organizational skills.
Skills & Expertise
Education
- HNC Computing and Software DevelopmentCarshalton College
- BTEC Level 3 Diploma in Information Technology System SupportCarshalton College
Interested in this professional?
Sign in as an employer to save this profile or invite Mariya M. to a job.
Sign in as an employer