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Marjolyn N. — Mid-Level Customer Relations Specialist from Philippines

Marjolyn N.

Mid-Level Customer Relations Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Marjolyn N. is an experienced Chat Support Representative with over eight years in customer relations roles across the travel, healthcare, and garment manufacturing industries. At Teleperformance TPPH, she provided real-time assistance for travel accounts, supporting customers via live chat, email, and phone, handling inquiries, resolving issues, and exceeding production targets. Her role in Medford Rx Solutions Inc. saw her functioning as a Patient Detailer, acting as a liaison between hospital pharmacies and patients to communicate the advantages of specific pharmaceutical offerings. Earlier, at Unicorn Garments and Textiles, she ensured product quality and managed packing documentation as Finishing Staff. Key proficiencies include multitasking (managing 3+ chats), active listening, and sales communication.

Experience

  • Chat Support Representative

    Teleperformance TPPH (Bacolod) · 2020 — Present
    Provided customer assistance through live chat, emails, or messenger. Focused on resolving concerns while offering real-time support via online chat platforms.

  • Customer Care Representative

    Teleperformance TPPH (Rockwell) · 2018 — 2020
    Handled customer inquiries related to company products and services, answering phone calls, and finding appropriate solutions. Engaged in sales discussions and offered products to clients.

  • Patient Detailer

    Medford Rx Solutions Inc. · 2016 — 2017
    Acted as a liaison between the pharmacy and patients in a hospital environment. Communicated the benefits of purchasing medication from the specific pharmacy, emphasizing service and convenience.

  • Finishing Staff

    Unicorn Garments and Textiles - Quezon City · 2013 — 2015
    Ensured product quality and presentation by performing tasks such as thread trimming, garment checking, and ironing. Responsibilities included packaging and maintaining quality control documentation.

Skills & Expertise

Chat SupportCustomer ServiceEmail SupportCustomer Service Representative

Education

  • Bachelor of Science in Business Administration
    Bacolod City College · 2012 — 2013

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