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Marjorie P. — Customer Service Professional / Aspiring Virtual Assistant from Philippines

Marjorie P.

Customer Service Professional / Aspiring Virtual Assistant

Philippines No experience yet 5 - 10 USD per hour
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Dedicated and results-driven customer service professional with over 5 years of experience in BPO, technical support, sales, and customer account management. Skilled in handling high-volume customer interactions across phone, email, and chat while maintaining excellent service quality and achieving performance targets. Proficient in CRM systems, data management, and problem-solving. Recognized for strong communication skills, attention to detail, and a customer-focused approach. Aspiring Virtual Assistant eager to leverage transferable administrative, organizational, and client support skills to provide efficient remote assistance. A fast learner with a strong work ethic, adaptability, and a commitment to continuous professional growth. 

Experience

  • SENIOR PROCESS EXECUTIVE

    INFOSYS BPM · 2025 — Present
    Assist customers by resolving queries through calls while adhering to established Standard Operating Procedures (SOPs). Analyze and reconcile client bank transaction data discrepancies to enhance data consistency and process transparency. Execute customer transactions accurately and within timelines to meet Service Level Agreement (SLA) targets, while maintaining high levels of 'First Call Resolution' (FCR) and quality assurance in line with program-specific metrics.
  • SALES AND TECHNICAL EXPERT

    ASURION · 2024 — 2025
    Provide troubleshooting services for mobile devices (Android & iOS) and other smart devices. Offer remote technical support and software setup while using CRM software (Salesforce) for case management. Upsell protection plans and accessories while meeting monthly sales and customer satisfaction targets. Deliver solution-driven support and leverage product knowledge to position add-on solutions effectively.
  • PERFORMANCE SPECIALIST

    EASTWEST BPO · 2023 — 2024
    Manage high-volume inbound and outbound customer calls focusing on resolution and satisfaction. Enhance customer knowledge and satisfaction by delivering comprehensive product information and assist with maintaining active accounts to ensure ongoing engagement and loyalty.
  • Customer Service Associate

    Sutherland Global Services · 2019 — 2022
    Provide customer support by resolving technical issues and handling billing inquiries. Manage a large volume of customer interactions via phone, email, and chat with an emphasis on resolution. Address customer complaints with empathy and according to company policies while maintaining up-to-date knowledge of products, services, and promotions.

Skills & Expertise

Education

  • Associate in Computer Technology
    Mary the Queen College of Pampanga · 2009 — 2011

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