Marjorie Q.

Marjorie Q. is a dedicated Customer Service Professional based in Bacolod City, Philippines, boasting 4 years of proficient experience in delivering exceptional client support and driving customer satisfaction. Her expertise lies in managing high-volume inquiries and enhancing client loyalty. At IQOR Philippines as an Order Entry / Customer Service Representative, Marjorie efficiently handled over 70 inbound customer orders daily with impressive 98% data accuracy in SAP CRM systems. She implemented effective upselling and cross-selling strategies, achieving conversion rates of 15–20%. With a background in Customer Relationship Management (CRM), she excelled in maintaining a 95% customer satisfaction rate and resolving most escalated concerns on the first contact. In her role at Remotasks, she contributed significantly to AI training datasets by annotating over 500 images weekly with 99% accuracy. Marjorie holds a Bachelor of Science in Office Administration from Bacolod City College.