Mark G.

Mark G.A. is a seasoned Customer Service Professional with a diverse skill set acquired from years of experience in the BPO industry and graphic design. At Sitel Philippines and Tech Mahindra Limited, he honed his abilities in handling customer inquiries, managing escalations, and resolving service-related issues with meticulous attention to detail. His role as a Customer Service Associate involved providing accurate product and service information and maintaining customer satisfaction through effective communication and problem-solving. Beyond customer service, Mark has been an active Freelance Graphic Designer & Digital Creator since 2018, creating logos, social media graphics, and promotional materials. His technical expertise includes proficiency in Adobe Photoshop, web design, video editing, and Microsoft Office applications. Mark's education in Information Technology and Computer Science underpins his technical capabilities, solidifying his contribution to organizational success across various domains.