Mark F.
Junior Administrative Assistant
Open to offersNew to PlatformAbout
Mark F. R. is a results-driven professional with experience across several industries, including government, customer service, logistics, and administrative roles. He began his career at the Department of Justice as an intern, where he independently managed legal administrative tasks and gained a deeper understanding of criminal procedures. Later, as a Customer Care Officer at Pilipinas Teleserv for the Pag-IBIG Fund, he excelled in CRM documentation, optimizing client communications, and resolving complex issues, earning top performance accolades. Transitioning to logistics with Foodpanda and Lalamove, Mark applied his time management and on-site client servicing skills as a Delivery Rider. His role as an Accounting Assistant at Synergy Experts Labor Service Cooperative honed his abilities in maintaining financial records and payroll processing. Mark further developed his organizational management skills in business development at Nusaphil Shipmanagement. His rigorous educational foundation in Public Administration supports his varied professional journey.
Experience
Business Development Assistant
Nusaphil Shipmanagement and Logistics Inc · 2024 — 2026Monitored oil price updates from the Department of Energy (DOE) to assist with budgeting and forecasting. Offered comprehensive administrative support to managers and team members, involving data encoding, clerical tasks, and client relations. Ensured office security as the keyholder and managed procurement of office supplies. Handled timely payments and filings of mandatory contributions such as Pag-IBIG and PhilHealth, while securely managing bank deposits.Compliance Assistant (Project Based for 3 months)
Magsaysay Maritime Corporation · 2026 — 2026Organized and tracked employment contracts for active and incoming crew members, ensuring compliance with renewal timelines. Managed the systematic batching and dispatch of crew documents at scheduled intervals. Processed and verified crew certificates and maritime credentials in the database, ensuring documentation accuracy. Provided administrative support to the fleet human resources team to facilitate crew deployment.Admin Assistant
Aces Infinite Lifestyle Corporation · 2023 — 2024Managed sensitive and proprietary information with utmost discretion, integrity, and compliance with data privacy standards. Efficiently maintained, updated, and managed company databases while preparing accurate reports for management. Provided significant administrative support to managers and staff, including high-volume data encoding, handling correspondence, and coordinating appointments. Oversaw bank deposits and encashment of corporate checks in accordance with financial controls and protocols.Customer Care Office (CCO)
Pilipinas Teleserv (Pag-IBIG Fund Account) · 2021 — 2023Meticulously documented outbound communications in the CRM system, tracking email open rates, response rates, and conversion metrics to enhance future outreach. Identified complex or priority customer issues for escalation to the appropriate department per company protocols. Thoroughly recorded all customer interactions, feedback, and actions taken within the CRM system.Accounting Assistant
Synergy Experts Labor Service Cooperative (SELSCI) · 2023 — 2023Tracked, recorded, and maintained accurate financial logs and company records for data integrity and retrieval ease. Handled end-to-end payroll operations, managed employee databases, and produced comprehensive financial reports for management review. Generated and issued crucial financial documents such as client invoices, billing statements, and official receipts, ensuring transaction accuracy.On The Job (Training)
Department of Justice (DOJ) · 2020 — 2020Transitioned from guided instruction to independently managing various legal administrative tasks, showcasing reliability and sound judgment. Observed preliminary investigations, court hearings, and prosecutor workflows while seeking guidance to grasp criminal procedures and case building. Acquired hands-on experience with legal research tools, case management databases, transcription equipment, and official documentation systems.Delivery Rider
Foodpanda / Lalamove · 2020 — PresentActed as a frontline representative, addressing customer inquiries and providing essential product and delivery information while resolving on-site delivery issues. Interacted professionally with customers at their doorsteps, emphasizing the role as the face of the company. Managed daily dispatch schedules, route planning, and time management independently following initial onboarding.
Skills & Expertise
Education
- Bachelor of Science in Public AdministrationEulogio “Amang” Rodriguez Institute of Science and Technology · 2015 — 2020
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