Mark J.

Mark Jay A. S. is a seasoned healthcare BPO specialist operating out of Calamba, Laguna, Philippines, bringing over two years of expertise to medical claims processing, billing, and account maintenance for U.S.-based healthcare clients. With a degree in Secondary Education, majoring in Social Studies from Bicol University, he graduated cum laude, evidencing a robust academic foundation. His role as a Customer Service Representative II – Healthcare Specialist at TTEC Philippines involved meticulous processing and review of medical claims, navigating complex inquiries, and maintaining stringent compliance with HIPAA regulations. Mark's previous experience with Teleperformance Philippines saw him specialize in account maintenance and billing support, emphasizing cross-functional collaboration to enhance service delivery. His proficiency extends to adept data management and the use of the Microsoft Office Suite, ensuring accuracy and efficiency in high-volume work environments, while his teaching internship highlights a capability to educate and engage within structured environments.