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Mark R. — Mid-Level Client Relations Officer from Philippines

Mark R.

Mid-Level Client Relations Officer

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalogArabic
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About

Mark Ryan C. is a seasoned professional with a diverse background in sales, business management, and customer service. From 2021 to 2024, he successfully operated as a Food and Beverage Entrepreneur at Rhys Snack Bar, where he supervised food preparation and presentation, significantly enhancing the dining experience and receiving positive customer feedback. Previously, from 2009 to 2021, he excelled at Rivoli Group in Dubai, UAE, as a Store Manager and Supervisor in the luxury watch sector, focusing on achieving sales targets and exceptional customer service. In his role as a Sales Officer/Product Specialist at EROS Electrical - Samsung, Dubai, he led sales and marketing teams, implemented sales strategies, and earned accolades such as the Most Promising Award in 2009. Recently, he's been involved in customer service roles with companies like Verizon and T-Tech/Doordash, demonstrating his ability to handle customer interactions efficiently through various platforms such as Slack and Zoom. Additionally, Mark Ryan is proficient in using sales and productivity tools including Salesforce, ERP, and Google Suite.

Experience

  • Client Relation Officer

    T-Tech / Doordash · 2024 — 2026
    Managed inbound and outbound customer service interactions through phone, chat, and email, accurately documenting customer interactions and resolutions in the system. Supported Dashers and merchants with delivery, app, and payment-related concerns.
  • Food and Beverage Entrepreneur

    RHYS SNACK BAR · 2021 — 2024
    Supervised food preparation and presentation, maintaining high-quality standards and timely service to enhance the overall dining experience and encourage positive customer reviews.
  • Customer Service Agent

    VERIZON · 2024 — Present
    Assisted with billing inquiries, disputes, and payment customer retention. Provided technical support and sales while meeting performance metrics, including customer satisfaction and resolution rates.
  • Client Relation Officer

    Helix Moving and Storage · 2024 — Present
    Responded to calls from potential clients, offering quotes and estimates for moving services while achieving individual and team sales targets.
  • Store Manager I Supervisor / Luxury Watches

    RIVOLI GROUP · 2009 — 2021
    Ensured outstanding customer service by addressing escalated issues and complaints, while implementing strategies to enhance overall customer satisfaction.
  • Sales Officer / Product Specialist

    EROS ELECTRICAL - SAMSUNG · 2006 — 2009
    Led the Sales and Marketing team by directing and motivating members to achieve the company’s sales objectives. Monitored sales targets and analyzed performance metrics, implementing sales strategies to meet and exceed goals.

Skills & Expertise

Education

  • Bachelor of Science Major in Business Mgt.
    RHYS SNACK BAR · — — 2002

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