Mark A.
Junior IT Support Technician
Open to offersNew to PlatformAbout
Mark Angelo C. is an entry-level IT professional from San Jose del Monte, Bulacan, who gained hands-on experience in IT support and help desk operations during his internship at Firmbuilders Inc. He is skilled in troubleshooting hardware, software, and network issues, including Windows systems, LAN setups, and Microsoft 365 deployments. During his internship, he effectively provided first-level technical support, installed and configured Windows workstations, and resolved connectivity and user account issues. Mark also assisted in configuring IP settings and managing LAN setup, as well as monitoring CCTV systems to support ongoing IT operations. He is proficient in utilizing tools like Cisco Packet Tracer and WordPress and has a foundational understanding of Active Directory and basic Windows firewall configurations. Currently pursuing a BS in Information Technology at Bulacan State University, Mark is set to graduate in June 2026.
Experience
IT Support Intern
Firmbuilders Inc.Delivered first-level technical support for issues related to hardware, software, and network systems. Installed, configured, and ensured the operation of Windows workstations and applications. Addressed printer, connectivity, and user account problems. Assisted with IP configuration and LAN setup, along with cable management tasks. Conducted basic network troubleshooting to maintain connectivity. Set up Microsoft 365 and Outlook accounts for end users. Monitored CCTV systems and supported daily IT operations.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyBulacan State University · — — 2026
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