Mark B.
Mid-Level Technical Support Representative
Open to offersNew to PlatformAbout
Mark Kevin B. is an experienced Technical Support Representative with a background in telecommunications, real estate technology, retail, healthcare, packaging manufacturing, and education sectors. At Renren Inc., he supported real estate agents in Canada and the US using the Chime App through daily assistance by phone, email, and virtual platforms. During his tenure at Helpware Inc., he handled travel reservations, including flights and hotels. His positions at HGS, Iqor Philippines, and Concentrix Nuvali involved insurance policy queries, billing, and customer support for major accounts such as AT&T and Macy's Credit. Mark Kevin B. further developed his technical assistance expertise, systems design and improvement, and industrial and capacity engineering during his roles at San Miguel Yamamura Packaging Corporation and Amkor Technology Philippines, where he contributed to cost modeling, process analysis, and capacity planning. He holds a Bachelor of Science in Industrial Engineering from De La Salle University Manila and has participated in curriculum development for the Department of Education.
Experience
Technical Support Representative
Renren Inc. · 2022 — 2023Managed daily customer interactions through phone, email, and virtual assistance for Real Estate agents in Canada and the US using the Chime App.Traveler Support Specialist
Helpware Inc. · 2021 — 2022Handled booking reservations, flights, hotels, billing, and other travel account support tasks.Customer Service Representative
HGS · 2020 — 2021Assisted customers with healthcare account inquiries including insurance policies, billing, and complaints.Customer Service Representative
Iqor Phil. Inc. · 2019 — 2020Provided support for ATNT account customers covering telecommunications, cable, and wireless services.Customer Service Representative
Concentrix Nuvali · 2018 — 2019Supported Macy's Credit seasonal account customers with credit card and retail store related inquiries.Human Resources Officer
San Miguel Yamamura Packaging Corp. Laguna Caps Plant · 2018 — 2018Oversaw employee recruitment and managed labor relations, addressing third party organizations' concerns and DOLE compliance.Capacity Apprentice Engineer
Amkor Technology Philippines Inc. (LTI, Binan City) · 2017 — 2018Participated in the Capacity Engineering Training Program covering cost model generation, product cycle time, machine and manpower utilization, equipment capacity planning, capital requisition generation, time and motion studies, and process analysis.Technical Assistant
Bureau of Curriculum Development, Department of Education, Ortigas, Pasig City · 2016 — 2017Served as a Project Based Information Analyst for the Senior High School National Task Force Committee.Intern
Technopoly Inc., Ortigas, Pasig City · 2015 — 2015Engaged in Total Quality Management, determining standard times for sub-tasks, developing operations manuals for field processes, and proposing process improvements.Student Assistant
De La Salle University · 2011 — 2013Assisted registrar and accounting offices during enrollment periods and supported engineering offices as a laboratory assistant.
Skills & Expertise
Education
- Bachelor of Science: Industrial EngineeringDE LA SALLE UNIVERSITY - MANILA · — — 2015
- High School DiplomaDE LA SALLE UNIVERSITY - CANLUBANG (DLSC) · — — 2011
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