Mark J.
Mid-Level Technical/Customer Support Specialist
Open to offersNew to PlatformLanguages
English
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About
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Experience
Technical/Customer Support
Sutherland - Shaw Philippines (GoDaddy) · 2023 — 2025Provided assistance to clients in creating professional emails, websites, and securing domains for startups and organizations. Communicated technical issues in a way that was easy for non-technical users to understand regarding their GoDaddy products. Helped customers identify issues and explained solutions to restore functionality, particularly for professional emails.Technical/Customer Support
Sykes - BGC Taguig Philippines (Google) · 2022 — 2023Resolved billing and technical issues on Google Play, managed disputes over unauthorized transactions, and transformed challenging situations into positive customer experiences while maintaining professionalism. Handled inbound inquiries related to phone services, focusing on both technical and billing-related problems with clarity and efficiency.Technical/Customer Support
Convergys - Pasay Philippines (Microsoft) · 2018 — 2019Expertly troubleshot Windows OS, resolved various technical issues, and improved the overall user experience. Managed system installations and maintenance, network connections, and malware removal. Diagnosed hardware and software issues and configured user accounts and permissions.Technical/Customer Support
Iqor - Dasmarinas Cavite Philippines (T-Mobile) · 2016 — 2018Provided technical support through direct communication, addressing customer inquiries with efficiency and clarity.
Skills & Expertise
Education
- Bachelor of Science in Mechanical Engineering TechnologyTechnological University of the Philippines · 2010 — 2013
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