Mark L.
Mid-Level Technical Support Specialist
Open to offersNew to PlatformAbout
Mark Laurent B. is an experienced Technical Support Specialist with a career spanning telecommunications, healthcare claims, public relations, and customer service industries. At Dexcom Philippines since 2019, Mark Laurent B. has delivered technical and client support in the medical device sector. Previously, he provided technical and client support for Truphone UK, addressing telecom service issues and client needs. His earlier tenure at Cision involved sales support in public relations, while at PLDT Ventus, he operated as a sales specialist in telecommunications. Additional experience includes roles as a customer service and technical support representative at Startek Philippines, medical claims analyst at Xerox, and sales and vacation consultant at eTelecare. He also has fundraising experience with V-Connect, demonstrating adaptability across business models.
Experience
Technical Support Specialist
Dexcom Philippines · 2019 — PresentProvides technical assistance and support to clients, addressing product-related inquiries and troubleshooting issues in the healthcare technology sector.Technical and Client Support Specialist
Truphone UK · 2016 — 2019Handles both technical support and client service, resolving technical concerns and facilitating communications for mobile telecommunications users.Sales Support Associate
Cision Public Relations · 2013 — 2014Assisted sales processes by providing support to the sales team and coordinating with public relations clients.Sales Specialist
PLDT Ventus · 2012 — 2013Managed sales activities, engaged potential customers, and contributed to telecommunications sales efforts.Customer Service/Technical Support Representative
Startek Philippines · 2011 — 2012Delivered customer service and technical support, assisting clients with product and service-related issues.Medical Claims Analyst
Xerox · 2010 — 2011Processed and analyzed medical claims, ensuring documentation accuracy within the healthcare industry.Sales and Vacation Consultant
eTelecare Philippines · 2007 — 2010Advised customers on vacation offerings and supported sales of related services in the travel sector.Fundraiser Associate
V-Connect · 2007 — 2007Engaged in fundraising initiatives and communicated campaign goals to prospective donors.
Skills & Expertise
Education
- B.S. NursingMetropolitan Medical Center · 2004 — 2006
- B.S. Information TechnologyMapua Institute of Technology · 2001 — 2002
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