Mark J.
Mid-Level Hospitality Waiter
Open to offersNew to PlatformAbout
Mark J. is a dedicated hospitality professional with extensive experience in the food and beverage industry. Serving as a Waiter at Mercure Hotel and Apartment in Al Barsha South from 2023 to 2025, he excelled in customer service, order taking, beverage service, transaction handling, and upselling to enhance revenue. Mark effectively communicated with staff to ensure a seamless dining experience and adhered to strict compliance with company policies and hygiene standards. Earlier, as a Senior Waiter with Ness Catering in Indang, Cavite, he organized and managed a team, optimized dining room layouts for a welcoming atmosphere, and maintained health and safety protocols. His role involved conducting inventory management and ensuring equipment readiness. Mark's career began as a Kitchen Assistant, where he supported food preparation and kitchen maintenance. Additionally, he has sales experience from working as a Salesman at Doce Sweet in Dammam. Mark holds a Bachelor of Science in Hotel and Restaurant Management from Cavite State University.
Experience
Waiter
Mercure Hotel and Apartment · 2023 — 2025Provided customer service by greeting guests and ensuring a welcoming atmosphere, while accurately taking orders using a POS system. Served beverages to customers, managed payment processing, and maintained product knowledge, including menu items and cocktail recipes. Engaged in upselling to enhance sales, completed closing duties such as stocking and cleaning, adhered to hygiene standards, communicated effectively with staff, and resolved customer complaints.Senior Waiter
Ness Catering · 2018 — 2021Managed team activities and trained new staff while organizing the dining room layout to create a welcoming space. Ensured coordination with the kitchen for smooth service and upheld service quality to promote customer satisfaction and loyalty. Oversaw compliance with health and safety regulations, conducted inventory management, and ensured the continuous availability of necessary equipment.Kitchen Assistant
Samgyupsal/Korean Restaurant · 2017 — 2018Supported chefs with food preparation tasks including chopping vegetables and assembling dishes. Maintained cleanliness in the kitchen by washing dishes and cleaning surfaces, and managed food deliveries by receiving and storing ingredients correctly. Contributed to kitchen operations by assisting in setup and breakdown, ensuring equipment hygiene and safety.Salesman
Doce Sweet · 2013 — 2017Assisted clients within the shop and via phone, facilitating idea exploration and creating samples to close sales. Maintained inventory and updated displays regularly, while ensuring efficient completion of tasks and smooth operational flow. Fostered positive interactions with coworkers and clients.
Skills & Expertise
Education
- Bachelor of Science: Hotel and Restaurant ManagementCavite State University Main Campus - Indang, Cavite · 2011 — Present
Interested in this professional?
Sign in as an employer to save this profile or invite Mark J. to a job.
Sign in as an employer