Mark N.
Junior Truck Dispatcher
Open to offersNew to PlatformAbout
Mark N. is a detail-oriented professional with extensive experience in vehicle coordination, data management, and customer service. With four years in call center environments, he excels in QuickBooks Online and was trained in truck dispatching. As a Service Vehicle Coordinator, he coordinates daily deployment and scheduling of service vehicles, manages data entry, and maintains transportation records for operational efficiency. His past roles include a Technical Advisor at Concentrix where he provided technical support for QuickBooks users, and a Customer Care Associate at ICCSPI handling inquiries for Verizon services. Mark displays excellence in truck dispatching, data entry, and logistics coordination, showcasing strong problem-solving skills and commitment to operational excellence. His training in freight operations emphasizes his abilities in vehicle scheduling, shipment tracking, and communication with drivers to ensure smooth logistics operations.
Experience
Service Vehicle Coordinator / Data Encoder
null · 2026 — PresentCoordinated daily vehicle deployment and scheduling, monitored trip assignments, and tracked vehicle utilization. Maintained transportation records while ensuring company vehicles received timely maintenance and compliance. Managed data entry and administrative tasks by encoding intake forms, verifying documents, keeping confidential records, updating databases, and supporting reporting needs. Collaborated with various departments to enhance operations and service delivery.Technical Advisor 1
Concentrix · 2025 — 2026Provided technical support to QuickBooks customers by addressing software issues and guiding users through features. Managed inquiries through phone, chat, or email while maintaining high levels of customer satisfaction and meeting performance targets in a BPO environment.Customer Care Associate
Integrated Call Center Solutions Philippines, Inc. (ICCSPI) · 2025 — 2025Assisted customers with inquiries related to Verizon services, including billing and account management. Delivered timely and accurate support via phone, ensuring customer satisfaction and adherence to BPO performance standards.CSR
Foundever · 2022 — 2025Provided support for hotel, car rental, and cruise reservations for Expedia by managing customer bookings, modifications, and cancellations. Resolved issues promptly while delivering high-quality service via phone, chat, or email in alignment with performance targets in a BPO setting.Bar Crew
RUWAD PROJECT COMPANY KSA · 2017 — 2022Delivered customer service in a fast-paced bar environment by preparing beverages and maintaining cleanliness. Oversaw staff and addressed customer concerns, ensuring efficient daily operations.Dining Crew
ZUBUCHON · 2013 — 2016Provided excellent customer service by taking orders and serving food and beverages. Ensured a clean and welcoming dining area while assisting guests with inquiries in a busy restaurant environment.
Skills & Expertise
Education
- Associate Degree in Aircraft Maintenance TechnologyPhilippines State College of Aeronautics · 2007 — 2008
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