Mark A.
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About
Mark Andrew A. is an accomplished operations leader with over 18 years of direct experience in real estate and business process outsourcing, emphasizing receivable management, documentation, and customer service. Serving as Associate Manager – Receivable Management at Ayala Land Offices, Mark Andrew A. managed end-to-end accounts receivable, maintained aging reports, coordinated with finance teams, and implemented process automation for higher efficiency. Previously, at Amicassa Process Solution Inc., he led teams as a supervisor across customer service, sales documentation, and aftersales, handling property reservations, contract management, and legal compliance for top real estate brands. His career foundation includes roles in retail and quick-service restaurant operations. Key skills include team management, accounts receivable, SAP, and technical documentation within large-scale real estate and service environments.
Experience
Associate Manager
Ayala Land Offices – Receivable Management · 2025 — 2026Managed and monitored the complete accounts receivable process to facilitate timely invoice collection. Ensured the accuracy of aging reports while tracking overdue accounts. Worked alongside finance teams to achieve liquidity goals. Promptly investigated and resolved billing discrepancies and disputes raised by customers or tenants. Identified and implemented best practices for operational efficiency.Supervisor – Premium and Core
Amicassa Process Solution Inc. BPO · 2023 — 2025Facilitated account bookings and property reservations while coordinating documentation for buyers and sellers across three brands: Avida, Amaia, and Bellavita. Addressed inquiries from buyers and sellers, ensuring timely resolutions and a positive client experience. Assisted sales and backroom teams in optimizing transaction processes while maintaining compliance. Verified property titles for accuracy and legal adherence, coordinating with relevant parties to resolve issues.Supervisor – Account Officer
Amicassa Process Solution Inc. BPO · 2022 — 2023Oversaw the complete sales administration process for assigned projects, including billing, collection, sales contracts, taxes, and title declaration. Managed daily operations of project teams, maintaining balanced workloads and team motivation. Analyzed team reports and escalated issues to the Project Manager and Management Committee as necessary. Provided training support to ensure team members were equipped to perform their tasks effectively.Team Leader – Sales Documentation
Amicassa Process Solution Inc. BPO · 2018 — 2022Supervised Documentation Assistants to ensure the timely preparation and release of contracts, such as Contracts to Sell and Deeds of Absolute Sale, following agreed timelines. Prepared monthly management reports and coordinated with internal teams and external partners to resolve account-related inquiries.Team Leader – Aftersales Team
Amicassa Process Solution Inc. BPO · 2016 — 2018Led the resolution of escalated cases and complex inquiries from clients and sellers. Ensured efficient handling of tickets and inquiries while coordinating documentation efforts. Collaborated with other departments to address customer-related issues effectively.Team Leader – Customer Service Desk
Amicassa Process Solution Inc. BPO · 2014 — 2016Managed reporting and monitoring related to sales from reservation to booking across monthly transactions. Assisted the Sales Team in booking all accounts to achieve monthly quotas and oversaw customer service operations for all North projects.Processor – Booking Specialist / Customer Service Desk
Amicassa Process Solution Inc. BPO · 2008 — 2014Created and managed buyer accounts within the system while adhering to company policies and legal requirements during the booking process. Collaborated with sales, finance, and documentation teams to ensure seamless transaction flows and resolved escalated issues from clients and sellers.Documentation Staff Member – Record Management
Avida Land Corp. (Under Agency Asiapro) · 2007 — 2008Maintained and organized property documents, client files, and transaction records. Archived completed contracts and securely disposed of outdated records.Stock Clerk / Receiving Checker
SM Mart Inc. – SM Warehouse · 2007 — 2007Verified the quantity, quality, and condition of incoming goods against purchase orders. Documented shortages, damages, or incorrect shipments and coordinated with suppliers for resolution. Ensured proper handling and storage practices to prevent loss or damage.Service Crew/Admin Assistant
Kentucky Fried Chicken (KFC) · 2006 — 2007Coordinated with six branches on office operations related to leasing contracts, inventory, and utilities. Monitored financial performance, comparing weekly and monthly income against expenses while also serving as a dining crew and kitchen personnel as a working student.
Skills & Expertise
Education
- BSBA Major in Bank FinancingCentral Collages of the Philippines, Quezon City · — — 2006
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