MARK L.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Mark L. is a seasoned Customer Service Representative with extensive experience in the telecommunications industry. At Teleperformance CDO, he supported T-Mobile customers by providing accurate information regarding billing, devices, and network issues. He prioritized resolving issues on the first call and documented account changes meticulously. During his tenure at Sutherland Tarlac, Mark assisted T-Mobile's business clients, focusing on troubleshooting and technical support, emphasizing the resolution of hardware and software issues. Mark honed his skills in micromanagement while efficiently navigating multiple software programs. His background in Information Technology from Northern Bukidnon Community College complements his expertise in problem-solving, customer retention, and data entry. Mark's approach is marked by diligence and an analytical mindset, driven by his formal training in call center operations.
Experience
Customer Service Representative for Business
SUTHERLAND TARLAC · 2022 — 2022Performed data entry and troubleshooting for customer service inquiries. Ensured resolution of customer issues on the first call was a priority. Applied micromanagement skills effectively in a window-based system involving multiple programs while rapidly gaining expertise in new tools. Focused on resolving technical issues by identifying hardware and software problems. Maintained comprehensive notes regarding changes and inquiries on customer accounts, backed by knowledge of PC/programs and intensive call center training.Customer Service Representative
CONCENTRIX CDO · 2020 — 2021Communicated via email with service providers regarding customer inquiries.T-Mobile Customer Service Representative
TELEPERFORMANCE CDO · 2019 — 2020Provided accurate information related to billing, devices, and network issues for T-Mobile. Addressed and resolved customer issues during the initial call, which was crucial. Maintained detailed documentation of changes and inquiries on customer accounts. Demonstrated technical support skills and knowledge of PC/programs following three months of intensive call center training.
Skills & Expertise
Education
- Information TechnologyNorthern Bukidnon Community College · 2017 — Present
- High School GraduateSumilao Tribal Academy · — — 2015
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