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Mark M. — Mid-Level Banking Customer Service Specialist from Philippines

Mark M.

Mid-Level Banking Customer Service Specialist

Philippines 3-6 years
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About

Mark M. is a seasoned professional in the banking and customer service sector with over six years of experience at Security Bank Corporation in General Santos City, Philippines. In his role as a Sales Associate, he excels in promoting and cross-selling financial products such as savings accounts, loans, and credit cards, building enduring client relationships through diligent follow-ups and superior customer service. Previously, he served as a Customer Service Specialist, delivering efficient front-line banking services, resolving customer concerns, and ensuring transaction accuracy in deposits and withdrawals. During his tenure as a Deposit Pick-up Teller, he demonstrated proficiency in managing deposit transactions and maintaining compliance with banking procedures. Mark's expertise lies in Banking Operations, Client Relationship Management, and Sales. He holds a Bachelor of Science in Business Administration with a major in Financial Management from Ramon Magsaysay Memorial Colleges. Fluent in English, Tagalog, Cebuano, and Ilonggo, Mark is seeking opportunities in customer support, virtual assistance, banking operations, or administrative services.

Experience

  • Sales Associate

    Security Bank Corporation · 2024 — Present
    Responsible for promoting and cross-selling banking products such as savings accounts, loans, and credit cards. Provided assistance to clients in understanding features and benefits of products while building long-term relationships through consistent follow-ups and customer service. Supported branch sales initiatives and contributed to meeting performance targets.
  • Customer Service Specialist

    Security Bank Corporation · 2022 — 2024
    Delivered front-line banking services and resolved customer issues efficiently. Handled deposits, withdrawals, and financial transactions accurately while ensuring compliance with banking procedures and service standards. Maintained high levels of client satisfaction through responsive and professional service.
  • Deposit Pick-up Teller

    Security Bank Corporation · 2020 — 2022
    Managed deposit pick-up transactions and conducted cash accuracy verifications. Ensured compliance with banking and security procedures while maintaining a professional demeanor when handling client accounts and deposits.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration
    Ramon Magsaysay Memorial Colleges
  • Secondary Education
    Alah Valley Academy
  • Primary Education
    Godwino Elementary School

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