Mark E.
Mid-Level Property Management Administrative Assistant
Open to offersNew to PlatformAbout
Mark E. is an experienced Property Management Assistant based in Bacolod, Philippines, specializing in supporting Australian clients with comprehensive administrative and customer service solutions. Utilizing expertise in CRM & Spreadsheet Management, he efficiently coordinates schedules and service bookings, manages customer records, and resolves customer concerns with professionalism. In his role, Mark facilitates seamless communication between clients and service teams, drawing on his background in property management operations, tenant coordination, and lease documentation. His diverse skills extend to sales support and appointment setting, honed through experience with companies such as AusMove Staff Solutions and Pathcutters. Mark is adept at handling high-volume inquiries, maintaining organized records, and delivering excellent customer service, all while managing remote environments effectively. With a Bachelor of Secondary Education majoring in English from Carlos Hilado Memorial State University, he is also fully proficient in English and Filipino, enhancing his ability to engage with diverse client bases.
Experience
Property Management Assistant
Pathcutters · 2023 — 2025Assisted property managers with various administrative tasks related to daily property management operations. Coordinated tenant communications regarding inquiries, maintenance issues, and lease matters. Prepared lease documents, reports, and other property-related paperwork. Conducted virtual property walkthroughs and facilitated tenant onboarding processes. Maintained accurate tenant records, tracked payments, and updated CRM/property management software. Managed maintenance requests while following up with tenants and contractors to ensure resolution.Marketing & Administrative Support
Interstate Warriors Removalist · 2025 — PresentManaged customer inquiries related to moving services, including quotations and booking coordination. Maintained operational spreadsheets and customer databases for tracking schedules. Coordinated client follow-ups, appointments, and service confirmations while providing administrative support and assisting in customer relationship management.Customer Success Manager
Pathcutters · 2022 — 2023Oversaw customer relationships while providing proactive support to clients. Addressed customer inquiries, facilitated onboarding, and resolved issues. Ensured customer satisfaction through effective communication and follow-up efforts. Collaborated with internal teams to guarantee timely service delivery while maintaining accurate CRM records and documentation.Sales Support Staff
AusMove Staff Solutions · 2021 — 2022Conducted inbound and outbound calls to engage prospective clients. Qualified leads while scheduling appointments for sales representatives. Maintained CRM systems, ensuring the accurate updating of customer information. Focused on achieving daily and weekly call and conversion targets while developing strong communication and relationship-building skills.Freelance Event Host & Singer
Company not specified · 2020 — PresentDeveloped strong communication and interpersonal skills through public engagement. Managed event schedules while maintaining professional communication with clients and organizers. Demonstrated adaptability and delivered customer service excellence while supporting Facebook and Google Business communications. Assisted in daily operations and reinforced coordination with customers and staff while contributing to lead generation efforts.
Skills & Expertise
Education
- Bachelor of Secondary Education – Major in EnglishCarlos Hilado Memorial State University