Mark C.
Mid-Level BPO Customer Service Representative
Open to offersNew to PlatformAbout
Mark C. has amassed significant experience in the BPO and customer service sectors. He served as a Learning Specialist at Sitel Philippines from July 2011 to February 2023, where he effectively trained 50 USGCC and 3 CAGCS classes, showcasing his adept skills in corporate communication and training. Transitioning to Concentrix briefly in mid-2024, Mark applied his proficiency in customer service to assist clients with SiriusXM-related inquiries. Holding a Bachelor of Science in Civil Engineering from the Technological Institute of the Philippines, Mark blends technical education with extensive BPO experience. His interests in training, remote work, and making a positive impact underline his career choices.
Experience
Customer Service Representative
Concentrix · 2024 — 2024Provided assistance to customers regarding their SiriusXM inquiries.Learning Specialist
Sitel Philippines · 2011 — 2023Conducted training sessions for 50 USGCC classes and 3 CAGCS classes.
Skills & Expertise
Education
- Bachelor of Science in Civil EngineeringTechnological Institute of the Philippines Q.C.
- High SchoolNorth Fairview High School Fairview, Q.C.
- High SchoolCommunity of Learners Academy of San Jose
- ElementaryManuel Luis Quezon Elementary School Cal. City
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