MARK R.
Mid-Level Virtual Assistant
Open to offersNew to PlatformAbout
Mark Ryan S. is an experienced Virtual Assistant specializing in lead generation, CRM management, and client support for diverse industries including health insurance, logistics, energy services, and telecommunications. With roles spanning Dr. Mohindra, iQor, UnitedHealthcare (TeleTech), and Concentrix, Mark Ryan S. has managed lead generation campaigns, executed CRM management tasks, and provided high-level customer service and technical support to clients and healthcare members. His responsibilities have included handling inbound and outbound calls, qualifying Medicare leads, scheduling appointments, maintaining accurate records, and coordinating logistics by tracking shipments and deliveries. Known for rigorous compliance with data privacy standards, he ensures efficient workflow enhancement and client satisfaction across appointment setting, data entry, and support roles.
Experience
CCTV Security Monitoring Analyst
Solarman Distribution · 2024 — 2026Provided remote surveillance for 600+ Dollar Tree and Family Dollar locations across 48 U.S. states. Identified theft, safety risks, and compliance issues to reduce shrinkage, and created detailed incident reports from live and recorded footage for corporate loss prevention and law enforcement.Lead Generation / CRM Management / General Virtual Assistant
Dr. Mohindra · 2024 — 2025Conducted lead generation activities while managing CRM databases to track client interactions and potential business opportunities.Virtual Assistant / Appointment Setter
Health Insurance (Medicare) · 2023 — 2024Managed inbound and outbound calls to verify eligibility, assess interest, and qualify leads for Medicare plans, in addition to scheduling appointments for licensed agents.Virtual Assistant / Data Entry / Lead Generation / CRM /
Logistics · 2023 — 2023Performed data entry tasks, maintained CRM records for client and lead information, and assisted in logistics coordination by tracking shipments.Customer Service / Tier 3 Support
iQor · 2022 — 2023Provided customer service support by addressing billing inquiries and customer concerns related to energy services.Customer Service
UnitedHealthcare (TeleTech) · 2019 — 2022Assisted healthcare members by managing claims processing and facilitating patient intake.Technical Support and Sales
Concentrix · 2016 — 2019Handled customer inquiries and offered technical support for Comcast products, ensuring high customer satisfaction.
Skills & Expertise
Education
- Bs- TourismAbe International · 2008 — 2010
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