Mark T.
Senior Retail Operations Manager
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Marc T. is a seasoned professional with over thirteen years of experience in the retail industry, bringing a blend of knowledge, expertise, and technical prowess to support business objectives. As an Operations Manager at ITC Lighting and Electricity since 2008, he manages the full spectrum of sales and marketing operations. His role involves improving operational management systems, developing new standard operating procedures, and enhancing communication standards for cross-functional teams. Marc established a new reporting structure, increasing sales call activity by 23% and revenue by 19%. Previously, as a Sales and Marketing Manager at Devico Investment and Trading Company, he managed accounts, formulated sales strategies, and analyzed market conditions. His multilingual ability in English, French, and Arabic complements his strong communication and operational management skills. Marc holds a Bachelor of Commercial Science from AUT and demonstrates proficiency in Word, Excel, and Photoshop, alongside a dedication to maintaining regulatory compliance and optimizing warehouse efficiency.
Experience
Operating Manager
ITC lighting and electricity · 2008 — PresentOversaw operations to ensure cost-effectiveness and appropriateness. Focused on improving operational management systems and best practices. Managed purchasing, inventory planning, and warehouse efficiency. Ensured compliance with legal standards in organizational processes. Developed strategic and operational objectives while analyzing financial data to enhance profitability. Handled budgets and forecasts, conducted quality control, and monitored production. Responsible for recruiting, training, and supervising staff.Sales and Marketing Manager
Devico investment and trading company · 1999 — 2002Served existing accounts while obtaining orders and establishing new accounts by organizing daily work schedules to contact existing or potential sales outlets. Customized sales presentations based on the type of sales outlet or trade factor. Analyzed the existing and potential volume of dealers to guide sales efforts. Kept management informed through regular activity and results reports, including call reports and territory analyses. Monitored competition by collecting marketplace data on pricing, products, and merchandising techniques. Addressed customer complaints by investigating issues, developing solutions, and preparing reports for management.
Skills & Expertise
Education
- Bachelor of Commercial ScienceAUT · 1998 — 2001
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