Mark I.

Mark Ian D. is a dedicated customer support specialist with over six years of experience in the telecommunications industry, providing outstanding service to clients. He excels in managing high-volume calls and resolving complex billing and technical issues, significantly contributing to high customer satisfaction scores throughout his career. Mark has demonstrated leadership as a Subject Matter Expert (SME) and mentor, enhancing team performance through coaching and knowledge sharing. His tenure at iQor Clark and Alorica Clark saw him consistently meet and exceed key performance indicators for CSAT and quality scores. Mark has also worked as a TA Coordinator/Caregiver Recruiter, showcasing his skills in recruitment and account management. His familiarity with CRM tools like Zendesk and Gorgias, coupled with his adaptability to email, chat support environments, and remote work settings, establishes him as a reliable and effective team player.