Marlea B.

Marlea B. is an experienced Lead Verification Specialist with a focused career in the insurance industry. From November 2022 to August 2023, she was associated with TruAlliant BPO Inc., where her role encompassed handling over 200 outbound and inbound calls daily to prospective leads. Her primary responsibilities included generating qualified leads by asking predetermined qualifying questions, professionally overcoming objections, and maintaining accurate lead information in the CRM system. She excelled in transferring qualified leads to licensed insurance agents, ensuring a smooth handover by building rapport with potential clients. Marlea consistently met daily goals of eight successful lead transfers while ensuring high call quality. Her technical proficiency extends to tools such as Convoso Dialer, Vici Dialer, and Microsoft Office, reinforcing her capability to thrive in a fast-paced, target-driven environment.