Marlyn J.
Mid-Level Customer Service and Accounts Receivable Officer
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About
Marlyn Joyce A. is an experienced Customer Service Officer specializing in accounts receivable support within business process outsourcing and travel services industries. With a Bachelor of Science in Tourism Management from City College of Angeles, Marlyn Joyce A. has a proven track record in processing client orders, handling account receivables, and resolving customer inquiries at Shore 360. She is skilled in leveraging Microsoft Day 365 and Power BI for order tracking, stock checking, and report generation. Previous roles include consultant at Sutherland Global Services managing inbound travel-related contacts, data entry and outbound marketing in healthcare at The Backroom Outsourced Professionals, order processing for Australia and New Zealand at Clark Outsourcing, and escrow processing at Beyond Limits Outsourcing Solutions. Her work consistently focuses on maintaining accurate records, supporting payment reconciliation, and providing high-quality client service.
Experience
Customer Service Officer/Accounts Receivable Support
SHORE 360 · 2023 — PresentUtilize Microsoft Day 365 to process orders and track them while informing customers and suppliers of ETAs. Evaluate and approve credit claims for lost, damaged, or short-supplied items. Utilize Power BI for stock checks and report generation. Respond to customer inquiries with quotes and send pro-forma invoices for alternative transactions. Maintain cleanliness and updates in the accounting system by prioritizing payment closures. Assist the Accounts Receivable team in matching incoming payments with outstanding invoices. Prepare a Credit/Debit Entry Document for closing payments, regardless of pending claims. Distribute Statements of Accounts to clients and facilitate the setup of new customer accounts.Consultant
SUTHERLAND GLOBAL SERVICES · 2022 — 2023Manage inbound communications via phone, chat, and email focused on travel arrangements. Address both pre- and post-travel inquiries while offering tailored recommendations. Enhance the overall travel experience for customers by coordinating with local travel agents prior to appointments.Data Entry Clerk & Marketing Outbound Caller
THE BACKROOM OUTSOURCED PROFESSIONALS · 2022 — 2022Conduct data entry tasks and perform marketing calls to healthcare providers regarding company products and services.Order Processor
CLARK OUTSOURCING · 2021 — 2021Execute the processing of orders by developing client logos along with packaging and delivery logistics for New Zealand and Australia.Escrow Processor
BEYOND LIMITS OUTSOURCING SOLUTIONS · 2020 — 2021Facilitate communication with buyers, sellers, lenders, and creditors to address concerns through email and phone. Responsible for preparing order deeds, subordination documents, and affidavits. Perform data entry for HUD Settlement Statements and ensure timely processing and delivery of documentation to all parties involved in transactions.Process Associate
TATA CONSULTANCY · 2018 — 2020Engage with customers to verify and update their business contact details. Reach out to prospective clients to promote business partnerships by emphasizing the advantages of being associated with a reputable company.
Skills & Expertise
Education
- Bachelor of Science in Tourism ManagementCity College of Angeles · 2014 — 2018
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