Martha J.
Junior Customer Experience Analyst
Open to offersNew to PlatformAbout
Maria D. has an extensive background in customer service and operations, with notable experience in startups and tech-driven environments. As a Customer Service Assistant at Toteat in Bogotá from April 2025 to May 2026, she provided support to restaurants utilizing their software, handling technical support, and installation tasks using tools like Intercom and Notion. Her prior role as a Cx Analyst Ssr at Treinta Tecnología S.A.S involved managing client and vendor relations within a marketplace context, monitoring delivery routes, and using analytical tools such as Excel and Metabase. From July 2021 to November 2022, she served as a Jr. Social Media Analyst at Ifood Colombia, focusing on social media engagement and resolution of user complaints. Earlier, she worked as an Operations Agent at Domicilios.com, specializing in customer service via chat, managing special cases, and handling VIP WhatsApp attention, vital for brand campaigns. Her education includes courses in basic and intermediate Excel from CET Corporación de Educación Tecnológica Colsubsidio and a technical certificate in documentation of accounting records from SENA.
Experience
Customer Service Assistant
Toteat · 2025 — 2026Provided assistance to restaurants utilizing the software via chat. Offered technical support and conducted printer and software installations. Utilized tools such as Intercom, Toteat interface, Notion, and Slack.Cx Analyst Ssr
Treinta Tecnología S.A.S. · 2023 — 2025Served customers and vendors in the Marketplace segment. Assisted national transporters from various logistics companies, resolving delivery discrepancies. Monitored delivery routes, managed incentive payments, and trained transporters. Employed tools such as Excel, Zendesk, Drivin, Metabase, and Supliers.Jr. Social Media Analyst
Ifood Colombia · 2021 — 2022Handled social media interactions, addressing complaints and concerns from users, delivery personnel, and partner restaurants. Organized and managed company-sponsored dynamics and contests on social media platforms.Agente de Operaciones
Domicilios.com · 2019 — 2021Provided customer service support via chat and managed VIP WhatsApp communications. Resolved special cases and handled PartnerShips coupon management. Also contributed to the operation and campaign for the Presto brand.
Skills & Expertise
Education
- Technician in Documentation of Accounting RecordsSENA · 2009 — 2009
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