Martha S.
Mid-Level Administrative Assistant
Open to offersNew to PlatformAbout
Martha S. is a dynamic administrative professional with a proven track record at Mgwezi Brand Manufacturers. Her expertise in data management and communication led to a significant reduction in report processing times, and she improved team collaboration and scheduling efficiency by 25%. Martha effectively coordinated major events for up to 70 participants, showcasing her organizational skills. During her tenure at Value Logistics, she excelled as a Tracking Coordinator, enhancing on-time delivery rates and fleet maintenance. Her experience at Batho Financial Services as a Call Centre Agent saw her achieving "Top Performer" status by meeting sales targets and solving complex customer issues. Proficient in MS Office and Google Workspace, Martha is committed to excellence in high-pressure environments. She holds certifications including a Customer Service Consultant Certificate and is versed in tools such as Zoom and MS Teams.
Experience
Admin Assistant
Mgwezi Brand Manufacturers · 2021 — 2023Streamlined data entry processes, which resulted in a time reduction for monthly reports. Organized multiple team building events alongside a year-end function. Addressed scheduling conflicts and improved meeting arrangements to lower rescheduling incidents. Provided customer support through phone and email, effectively managing high-volume queries while ensuring data accuracy. Collaborated with internal teams to fulfill service level agreements.Tracking Coordinator/ Administrator
Value Logistics · 2017 — 2019Monitored shipments in real-time from origin to destination, offering timely updates to clients. Implemented regular tracking unit tests which contributed to a decrease in hijacking incidents. Conducted wellness checks on drivers to enhance on-time delivery rates. Responded quickly to breakdown reports to maintain fleet operations. Handled high-volume calls, ensuring effective routing to relevant departments while managing communication for a significant volume of vehicles daily. Generated KPI reports to track performance.Call Centre Agent
Batho Financial Services · 2012 — 2012Achieved sales targets within two months and received recognition as 'Top Performer'. Handled complex issues for high-value customers, preserving their loyalty. Managed high call volumes during peak times while minimizing backlogs. Promoted a new product line effectively among existing customers. Maintained a positive demeanor during challenging customer interactions and provided detailed product demonstrations to potential clients.
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