Marvin B.

Marvin B. is a dedicated and detail-oriented Senior Customer Service Specialist with nearly a decade of experience at Concentrix Philippines. Specializing in collections, sales advising, offline processing, and real-time adherence analysis, Marvin excelled in managing both customer-facing and back-end roles. As a Collections Specialist, he educated customers on past-due accounts, while his time as a Sales Advisor saw him propel sales by recommending GM OnStar services. Transitioning into an Offline Processing role, Marvin handled technical back-end tasks and trained as both an Unlock Advisor and an Auditor to ensure thorough compliance. From 2019 to 2023, he worked as a Workforce/RTA Analyst, monitoring adherence to improve service levels. He holds a Bachelor of Science in Business Administration with a major in Human Resource Development Management and an NCIII Bookkeeping Certification. Proficient in Excel, MS Word, and knowledgeable in auditing processes, Marvin's technical skills complement his strong communication abilities in both English and Filipino.