MARY C.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Mary Cris S. is an experienced Virtual Assistant and Customer Service Representative based in Buenavista, Bohol, Philippines, specializing in the technology and home services sectors. With a Bachelor’s degree in Technology and Livelihood Education from Bohol Island State University, she held key customer-facing roles at TaskUs supporting international accounts, notably UBER in the US and Canada, where she delivered both non-voice and voice-based assistance. Her expertise includes CRM Tools (Hubspot), account management, scheduling appointments, and processing online payments. At Homeaglow, a US-based home cleaning company, she managed inbound and outbound calls and consistently achieved sales and ticketing quotas. Mary Cris S. is adept at live chat assistance, utilizing Google Workspace, Microsoft Office, and Canva for daily operations in remote work settings.
Experience
SALES REPRESENTATIVE
Homeaglow · 2025 — PresentManaged inbound and outbound calls to connect clients with home cleaning services. Scheduled appointments for new customers, processed online payments, and consistently met assigned daily ticket quotas.CUSTOMER SERVICE REPRESENTATIVE
TaskUs · 2022 — 2024Handled customer inquiries for UBER in both US and Canada accounts through voice and non-voice channels. Provided real-time support for delivery partners and customers, resolving issues related to app usage, payment processing, subscriptions, chargebacks, and preferred payment setup. Guided partners through account creation and payment information while utilizing non-voice support methods to ensure effective problem resolution.
Skills & Expertise
Education
- Bachelor of Technology and Livelihood Education Major in Home EconomicsBohol Island State University
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