Mary R.

Mary Rose V. is an accomplished Virtual Assistant from the Philippines with a background spanning healthcare, insurance, BPO customer service, and social media management. As a Patient Visit Coordinator for a U.S. hospice provider, she scheduled visits, managed patient demographics, and oversaw insurance processes, facilitating complete nurse and CNA charting. At Optum (UMR), she handled insurance verification, benefits explanation, and clarified co-pays, deductibles, and plan details for both patients and providers. In the BPO sector with AFNI, she resolved inquiries on billing, mobile services, and escalated customer issues. Most recently, serving as a Social Media Manager, she curated and organized content across various niches, maintained client communication, and enhanced brand engagement. Mary Rose V. leverages patient and provider communication, remote multitasking, and customer service within fast-paced professional settings.