Mary N.

Mary N., a Customer Service Representative, holds a B.S. in Business Administration with a major in Marketing Management from Sibonga Community College. She has worked at Empireone BPO Solutions Inc. from 2025 to 2026 as a Customer Service Agent in the retail and sales sector. Mary excels in customer service excellence, demonstrating her skills in strong communication, active listening, and conflict resolution to handle customer inquiries and resolve concerns. She is adept at maintaining professionalism in fast-paced environments, managing multiple tasks efficiently, and delivering exceptional customer experiences. Additionally, Mary has consistently met key performance indicators, including customer satisfaction and sales goals, achieving top performer status by effectively utilizing upselling and cross-selling techniques. Her attention to detail and thorough knowledge of products, services, and company policies are evident in her ability to provide personalized solutions and document customer transactions accurately.