MARY A.

Mary Ann T. is a seasoned professional in the BPO industry with a robust track record in sales and customer service, particularly within auto warranty sectors. With 5 years of experience, she excels in handling customer objections, building lasting rapport, and is adept at closing sales effectively. Her role as an Auto Warranty Sales Agent involves managing both inbound and outbound calls, explaining vehicle eligibility, and discussing protection plans using her refined communication and negotiation skills. Mary Ann is reliable and accustomed to working long graveyard shifts, consistently maintaining strong performance. She is proficient in utilizing CRM systems and Microsoft Excel to maintain accurate customer records and lead management. Fluent in English, with native proficiency in Tagalog and Cebuano, Mary Ann also has basic Spanish skills, enhancing her capability to connect with a diverse customer base.