Mary J.

I’m accountable, organized, reliable, tech-savvy, and committed to delivering accurate work on time. With strong attention to detail and a proactive mindset, I help businesses stay organized, productive, and on track.

• Administrative Aide

  Department of Public Works and Highways · 2023 — Present
  Managed over 100 procurement transactions monthly through electronic systems, ensuring accuracy and adherence to deadlines. Monitored document workflows for compliance with government timelines to avoid errors. Prepared status reports for ongoing transactions to enhance team visibility and coordination. Processed and transmitted more than 50 documents each month to facilitate timely movement between departments. Maintained organized digital records to ensure easy retrieval and audit preparedness.

• Customer Service Representative

  Sutherland Global Philippines · 2021 — 2021
  Handled more than 120 customer interactions daily via chat and email to support delivery operations. Efficiently resolved customer issues to enhance delivery timelines and satisfaction. Identified and escalated recurring issues to mitigate potential service disruptions. Maintained a professional demeanor and accuracy while operating in a fast-paced setting.

• Bachelor of Secondary Education

  Camarines Norte College · — — 2019