Mary G.
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About
Mary Grace F. is a seasoned E-Commerce Specialist and Shopify VA based in Caloocan City, Philippines, with extensive experience in retail operations spanning over 12 years. She possesses a deep understanding of inventory management, order fulfillment, customer service, and daily store operations. Her professional expertise is particularly focused on product listing, store optimization, and supporting comprehensive e-commerce workflows, primarily on the Shopify platform. Previously, she held significant roles such as Branch Manager at CD-R King, where she managed staff workflows, monitored inventory levels, and ensured a high standard of customer service. Mary Grace further honed her skills through specialized training in e-commerce and Shopify management, gaining proficiency in tools such as Gorgias, Dsers, Judge.me, Klaviyo, and Google Workspace. Her practical knowledge of dropshipping and data entry, coupled with effective use of productivity tools, positions her as a valuable asset in the e-commerce landscape.
Why hire me
A well-managed Shopify store isn’t just about uploading products, it’s about keeping product information accurate, organized, and making sure customers get the support they need. That’s where I can help. I support e-commerce businesses with the product and store operations work that keeps their catalogs organized, accurate, and easier to manage. My background combines 12 years of hands-on retail operations experience with formal Shopify Masterclass and E-commerce Specialist training. Before moving into e-commerce support, I managed a retail branch with responsibility for inventory, orders, daily workflows, sales targets, product displays, and customer concerns. Today, I apply that operational experience to e-commerce support, with a focus on: Shopify Store Set Up Product listing and uploads Product optimization Data entry and spreadsheet management Product information organization Store Optimization SEO I also work with tools ChatGPT, Canva, Google Workspace, Dsers, Zoom
Experience
Sales Representative / Promodizer
Leonila’s Minimart · 2024 — 2025•Maintained product availability within an assigned area using FIFO practices to support organized stock rotation. •Assisted customers with product selection and supported efficient transactions during busy periods. •Supported daily sales activities and product promotions to maintain store operations and customer access to merchandise.Branch Head / Manager
CD-R King · 2006 — 2018•Managed daily store operations, staff workflows, product displays, inventory activities, and customer concerns across the branch. •Monitored inventory levels and discrepancies to support accurate stock records and reduce overstocking and stock-related issues. •Prepared and fulfilled weekly product orders based on inventory needs, supporting consistent product availability. •Managed daily team workflows and task assignments to keep store operations organized and productive. •Worked toward monthly sales quotas through product knowledge, customer engagement, and day-to-day sales management. •Resolved customer concerns and supported service recovery to maintain smooth customer transactions.
Skills & Expertise
Education
- High School GraduateBatasan Hills National High School · — — 2005
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